Terms of service

Kanalli ("we," "us," "our") operates the website https://kanalli.in/ (the "Site"). By accessing or purchasing from the Site, you ("customer," "you") agree to the following Terms of Service. Please read them carefully before placing an order.

1. General

1.1 By using this Site, you confirm that you are at least 18 years of age, or are accessing the Site under the supervision of a parent or legal guardian.

1.2 We reserve the right to refuse service, cancel orders, or restrict access to the Site at our discretion, including in cases of suspected fraud or abuse of our policies.

1.3 All content on this Site — including product images, descriptions, logos, and branding — is the property of Kanalli and may not be reproduced without prior written consent.

2. Products

2.1 Kanalli specializes in 18k gold vermeil jewelry. All pieces are BIS hallmark certified where applicable.

2.2 We make every effort to display product colors, finishes, and details as accurately as possible. However, slight variations may occur due to screen settings, lighting, and the handcrafted nature of our pieces.

2.3 Product availability is subject to change without prior notice. In case an ordered item becomes unavailable after purchase, we will notify you and offer a replacement, store credit, or full refund.

3. Order Processing

3.1 All orders are processed within 24 to 48 working hours of confirmation.

3.2 For made-to-order or customized items, processing time may be longer than usual. Estimated timelines for such items will be communicated at the time of order or on the product page.

3.3 Order confirmation via email/SMS does not guarantee item availability; it confirms that your order has been received and is being processed.

4. Shipping Policy

Domestic Shipping (India)

  • Delivery Time: 3–5 working days from the date of dispatch
  • Shipping Charges: Free shipping on all prepaid domestic orders
  • Cash on Delivery (COD): Available on select orders, with applicable charges shown at checkout

4.1 Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or other circumstances beyond our control.

4.2 A tracking number will be shared with you once your order is dispatched.

Packaging & Delivery Check

4.3 Please inspect your package at the time of delivery. If the package appears tampered, damaged, or opened, do not accept the order.

4.4 Inform our Customer Care team immediately with your Order ID. We will arrange a free replacement at no additional cost, subject to verification.

5. Payment Methods

5.1 We accept all major VISA and RazorPay-supported credit and debit cards, along with other payment options made available at checkout.

5.2 All payments are accepted in INR (Indian Rupee) only.

5.3 Taxes and duties are included in the listed price of products, unless otherwise stated.

5.4 In the event of a failed transaction where the amount is debited from your account, the amount will be refunded to your original payment method within the standard timeline of your bank/payment provider.

6. Returns, Exchanges & Self-Shipping

6.1 Returns are accepted within 7 days of delivery, subject to our Return Policy (item must be unused, in original packaging, with tags intact).

6.2 In cases where reverse pickup is not available at your location, you may be required to self-ship the product back to us. Our support team will provide the appropriate return address and shipping guidance.

6.3 Self-shipping costs, where applicable, will be communicated at the time of initiating the return.

6.4 Refunds for approved returns will be processed to the original payment method within a reasonable timeframe after the item is received and inspected.

6.5 Made-to-order or customized items may not be eligible for return or exchange unless defective — this will be specified at the time of purchase.

7. Warranty

7.1 Kanalli offers a 1-Year Warranty on every piece against manufacturing defects, along with our Lifetime Plating Service (subject to the terms communicated separately for that service).

7.2 The warranty does not cover damage caused by misuse, exposure to chemicals/water, accidental damage, or normal wear and tear.

8. Limitation of Liability

8.1 Kanalli shall not be held liable for indirect, incidental, or consequential damages arising from the use of, or inability to use, our products or Site.

8.2 Our maximum liability in connection with any order shall not exceed the amount paid for that order.

9. Governing Law

9.1 These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.

10. Changes to These Terms

10.1 We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of the Site after changes are posted constitutes acceptance of the revised terms.

11. Contact Us

For any questions regarding these Terms of Service, please reach out to us:

Kanalli Email: care@kanalli.in Phone: +91 9092922289 Hours: Mon – Sat, 10 AM – 7 PM IST