Privacy policy

Kanalli ("we," "us," "our") operates the website https://kanalli.in/ (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase.

By using our Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely via our payment partners — we do not store full card details)
  • Order history and preferences
  • Any information you submit via contact forms, customer support, or newsletter sign-up

1.2 Information Collected Automatically

  • Device and browser information (IP address, browser type, operating system)
  • Pages visited, time spent on Site, referring URLs
  • Cookies and similar tracking technologies (see Section 3)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including shipping, payments, and returns
  • Communicate with you about your order status, shipping updates, and customer support queries
  • Send marketing communications, promotions, and updates (only if you have opted in — you may unsubscribe anytime)
  • Improve our Site, products, and overall customer experience
  • Run and measure the performance of our advertising campaigns
  • Detect and prevent fraud, unauthorized transactions, or misuse of our Site
  • Comply with legal obligations

3. Cookies, Analytics & Advertising

3.1 We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze Site traffic.

3.2 We use analytics tools (such as Google Analytics) to understand how visitors interact with our Site — including pages visited, time spent, and browsing behavior — so we can improve our offerings.

3.3 We use advertising/tracking pixels (such as Meta/Facebook Pixel and similar tools) to:

  • Show you relevant ads on third-party platforms based on your activity on our Site
  • Measure the effectiveness of our advertising campaigns
  • Build custom or lookalike audiences for marketing purposes

3.4 These third-party tools may collect information about your online activities across different websites over time. You can manage or disable cookies through your browser settings; however, doing so may affect the functionality of the Site.

3.5 Where required by law, we will request your consent before enabling non-essential cookies via a cookie consent banner.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate our business (payment gateways such as RazorPay, courier/logistics partners, hosting providers, email/SMS service providers)
  • Analytics and advertising partners (e.g., Google, Meta) as described in Section 3
  • Legal authorities, where required to comply with applicable law, regulation, or legal process
  • Business transfers, in the event of a merger, acquisition, or sale of assets, where customer information may be transferred as part of that transaction

5. Data Security

5.1 We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5.2 All payment transactions are processed through secure, PCI-DSS compliant payment gateways. Kanalli does not store your full card or banking details on its servers.

5.3 While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal/record-keeping obligations)
  • Opt out of marketing communications at any time (via the unsubscribe link in our emails or by contacting us directly)
  • Withdraw consent for non-essential cookies/tracking

To exercise any of these rights, please contact us using the details in Section 10.

8. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us so we can remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. Updates will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Kanalli Email: care@kanalli.in Phone: +91 9092922289 Hours: Mon – Sat, 10 AM – 7 PM IST